Freshers/Experienced Walkin Drive @ amazon on 11th July 15 for seller support

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Job Summary:
Experience: 0 - 5 Years
Location: Hyderabad
Qualification: Any graduate/ PG is eligible to apply.
Salary:  INR 2,75,000 - 3,75,000 P.A. Free Transport, Sodexo meal vouchers, Night Shift Allowance, Over Time Benefits, Performance Incentives and Relocation benefits will also be provided.
Role: Associate/Senior Associate -(NonTechnical)
Designation: Seller Support

Job Description:

Walk in Date: 11-July-2015 , Time 10 AM to 3 PM

walkin to the address mentioned below in contact details

Contact Person: VIKAS SINGH 
forward your resumes to singhns@amazon.comContact No: 9966110039 

A successful Associate should possess the following skills:

Communication Skills 

• Excellent communications skills (Written and verbal) 
• Ability to communicate correctly and clearly with all customers 
• Excellent documentation skills 
• Good comprehension skills-- ability to clearly understand and state the issues customers present 
• Ability to concentrate follow customer issue without distraction to resolution 
• Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response 
• Work successfully in a team environment as well as independently 
• Computer knowledge/ Skills

• Ability to use a desktop computer system 
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer 
• Excellent typing skills 
• Demonstrable understanding of the Internet, Amazon.com website, and competitor websites 
• Demonstrates an ability to successfully navigate websites 
• Demonstrates a proficient knowledge of email applications 
• Demonstrates an ability to learn in various media 
• Ability to successfully adapt to changes in their environment 
• Customer Focus

• Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment 
• Ability to empathize with and prioritize customer needs 
• Demonstrable interpersonal skills with a diverse customer base 
• Demonstrable conflict resolution, negotiating, and de-escalation skills 
• Demonstrate ownership to resolve challenging customer issues, escalating when necessary 
• Ability to determine customer needs and provide appropriate solutions 
• Maintain regular and reliable attendance, including daily schedule as assigned 
• Flexible with working schedule; may be expected to work weekends, holidays and events 
• Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season 
• Problem Solving Skills

• Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned 
• Ability to approach problems logically & rationally 
• Action oriented and self disciplined 
• Organized and detail oriented 
• Ability to quickly & effectively prioritize work time in various departments to meet business need 
• Ability to maintain composure in highly escalated situations 
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service 

Desired Profile

Seller Support AssociateThe Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Contact Details:
Amazon Development Centre (India) Pvt Ltd
Raheja Mind Space 
Building No:9,10th floor,
Opp to Westin Hotel,Hi-Tech City,
Hyderabad 
Website: http://careers.amazon.in/

Telephone: 91-40-400051342

How To Apply:

Walkin to the above mentioned address on 11th July  2015 between 10 AM to 3 PM